The legal stuff governing the use of our website and services.
Last updated: June 2026
These Terms and Conditions govern your use of the Pinaka Security website and the services we provide. By accessing this website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
Pinaka Security provides cybersecurity, managed IT, IT consulting, and business systems and software services. The specific scope, deliverables, and fees for any engagement will be outlined in a separate service agreement or statement of work. These Terms and Conditions supplement any such agreement and do not replace it.
You may use our website for lawful purposes only. You agree not to:
All content on this website, including text, graphics, logos, and code, is the property of Pinaka Security unless otherwise stated. You may not reproduce, distribute, or modify any content without our prior written permission.
Pinaka Security provides services with reasonable skill and care. To the fullest extent permitted by law, we are not liable for:
We treat all information shared with us during the course of an engagement as confidential. We will not disclose your confidential information to third parties except as required by law or with your explicit consent.
Either party may terminate a service engagement in accordance with the terms set out in the applicable service agreement. Pinaka Security reserves the right to refuse service to any party at its sole discretion.
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the new terms.
If you have questions about these Terms and Conditions, please contact us at [email protected].
Last updated: June 2026
Each service engagement is governed by a separate service agreement or statement of work that specifies the scope, deliverables, timeline, and payment terms for that project. Refund terms, where applicable, are defined within that agreement.
Because our services involve skilled labour, assessment, and configuration work that begins immediately upon engagement, all fees for services already delivered or work-in-progress are non-refundable unless otherwise stated in your service agreement.
For fixed-price projects, the payment schedule is defined in the statement of work. If a project is cancelled by the client after work has begun, fees for completed milestones are non-refundable. Any prepaid amounts for unstarted work will be refunded within 14 business days.
Monthly retainers and managed service subscriptions may be cancelled with 30 days' written notice. Payments already made for the current billing period are non-refundable but service continues through the end of the paid period.
For one-time consulting engagements, if we determine before work begins that we cannot deliver the expected value, we will refund any prepaid amounts in full. Once work has commenced, fees are non-refundable.
If you are unsatisfied with our work, please contact us immediately. We will make every reasonable effort to address your concerns, adjust the approach, or remedy the issue. We are committed to fair outcomes and will work with you directly rather than hide behind policy.
If you believe a charge is incorrect, please contact us before initiating a chargeback. We will resolve legitimate billing issues promptly. Unauthorised chargebacks may result in termination of services and collection action.
For questions about this Refund Policy or billing concerns, please contact us at [email protected] or call +91 99456 01164.
Last updated: June 2026
We collect only the information you voluntarily provide to us through our website contact form, including your name, email address, company name, phone number, and message content. We do not collect browsing data, cookies for tracking purposes, or any other personal information automatically.
We use the information you provide solely to:
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Our contact form is powered by Formspree, a third-party service that processes form submissions. Formspree's handling of data is governed by their own privacy policy. We recommend reviewing Formspree's privacy practices for more information.
We retain information submitted through our contact form for as long as necessary to respond to your inquiry and for a reasonable period thereafter for record-keeping purposes. You may request deletion of your data at any time by contacting us.
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, please contact us at [email protected].
Our website does not use cookies for tracking or analytics purposes. The only cookies that may be set are those required by third-party services (such as CDN resources) over which we have no direct control, and these are strictly technical in nature.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at [email protected] or call +91 99456 01164.